Orders, Payments & Promos

  • An item in my order was damaged in transit! What do I do?

    We work closely with our courier company to ensure any damages are reported on as soon as they happen but if you hear about it before us just get in touch. We guarantee delivery so will arrange to replace what's needed and get it on its way!
  • An item is missing from my package! Where is it?

    Sometimes, the products in your order may be split into two (or more) fulfillments. Please check your inbox for any additional tracking information -- please note that the subject will be identical and may be condensed into one email thread. If after you've looked into your inbox and you find no...
  • Can I make changes to or cancel my order?

    We work hard to ensure you get your orders as fast as possible. So as soon as the payment is accepted and the order is confirmed, it is immediately in process to be shipped. This means there is only a very small window of time where we can “catch” your order before it is physically picked, packed...
  • Do you have a physical store?

    We do not have a physical store you can shop in sorry. However we do allow click and collect. You must still place your order online but you can select pickup instead of delivery. You will receive an email once your order is available to collect. This can take from 1-3 days depending on whet...
  • How do I use my gift card?

    You will receive your E-Gift Card via email. Enclosed in the email is a gift card code which you can apply at Checkout. Enter this code into the field on the top right, above your cart total. Once you hit 'Apply', the amount on your gift card will be deducted from your cart total.
  • I have a discount code, how do I use it?

    Discount codes can be applied to your order at Checkout. Enter your discount code into the field on the top right, above your cart total. Once you hit 'Apply' your discount will be deducted from your cart total and you can continue on to payment method. Please note that only one discount code ca...
  • I'm placing an order as a gift, how do I make sure no prices are shown in the order?

    Not to worry, no prices are ever shown in any packages we send out.  Order confirmations are only ever sent by email to the person who placed the order.
  • I want to give my friend a Gift Card, how will it be sent to them?

    Wine Central Gift Cards come in the form of an E-Gift Card and are sent via email. We suggest you put in your own email address at checkout. By doing so, you will receive an order confirmation email and the E-Gift Card. Once you receive the E-Gift Card, you have the option to print or email it fo...
  • What payment methods do you accept?

    We currently accept Visa, MasterCard and Paypal.
  • Why have I been charged twice?

    Apologies for this. Rest assured you haven't been charged twice - this second charge is a pending charge and will drop off. A common reason for this is because of credit cards running an authorisation charge to check for funds. When this happens, the authorisation charge appears on your bank sta...