Welcome to Our Help Site

• I can't log in with my password, but when I say forgotten password and submit, no email arrives and if I try and set up a new account it says I already have one!
• What is a Taste Profile?

• Are you still taking orders and delivering during COVID-19 Level 3 lockdown?
• What does contactless delivery mean?

• Can I click and collect?
• Do you ship internationally?
• How can I track my order?
• How long does delivery take?
• How much is delivery?

• 400 Bad Request error message when on website

• An item in my order was damaged in transit! What do I do?
• An item is missing from my package! Where is it?
• Can I make changes to or cancel my order?
• Do you have a physical store?
• How do I use my gift card?
• I have a discount code, how do I use it?
• I'm placing an order as a gift, how do I make sure no prices are shown in the order?

See all articles in Orders, Payments & Promos →

• Do you have low alcohol wine and beer?
• Do you have organic or vegan drinks?
• Is GST included in the advertised sale price?
• I've received a product past or close to its 'Best Before' date. Why?
• What does the RRP price refer to?
• You don't carry my favourite tipple! Can you get some for me?

• Can I return my order after I have received it?
• What if I try a wine and don't like it?